We strive for our customers' 100% satisfaction. If for any reason, you need to return an item, we will gladly accept your return on most brands within 15 days of receiving the order. Please note, that the return shipping charges are the buyer's responsibility. If you wish to return an item offered with free shipping, the original outbound shipping costs will be deducted from your refund.
Wrap the packages carefully. All returned products must be in original condition and in original boxes including all packaging materials, otherwise, additional charges may be applied.
Proposition 65 Returns
Returns due to the California State-required warning label are considered standard returns. Standard return policy fees will apply.
Due to our commitment to process orders as soon as they come in, there is a limited period of time in which an order can be cancelled. eFurnitureHouse.com accepts cancellation request by phone or via email. Most requests are reviewed within 1 to 2 business days. Cancellation request will be sent to the manufacturer directly to confirm the order can be cancelled and that it has not shipped, or being prepared for shipping or ready for shipping.
If the order arrives damaged do not refuse it, PLEASE NOTE VISIBLE DAMAGE TO BOXES ON THE BILL OF LADING. It is the customers responsibility to clearly note "visible damage to the shipment" on the bill of lading PRIOR TO THE FREIGHT TRUCK LEAVING YOUR PROPERTY. In most instances the packaging is damaged but the furniture is just fine.
Q & A:
What happens after you take the furniture inside your home and open the boxes and notice some damage or missing part, or missing hardware?
Order Arrived Damaged, How Can You Can Get Replacement Parts?
Can I Cancel My Order Because It Arrived Damaged?