Frequently Asked Questions
Company & Contact Information:
Univex International Inc
1501 W. Collins Avenue
Orange, CA 92867
Is eFurnitureHouse.com a member of the Better Business Bureau?
Yes, we are proud members in good standing
How much is shipping?
Many items on eFurnitureHouse.com are offered with free shipping. For the items without free shipping, simply add the item to the cart it will provide you with the shipping costs
When does my credit card get charged?
Your credit card gets charged within 24 hours of placing order
When does my order get shipped? Typically the order is shipped within 5 business days
Do you ship to Canada, Hawaii and Alaska?
Yes, we do ship. Please contact us for the additional shipping charges
I placed an order and did not receive any email confirmation
1) Please check your spam folder
2) Did you type in the correct email address
When will I receive my tracking information?
The tracking information is emailed to the customer as soon as the order is shipped
My order says " Is in Progress?
In progress means the order is being processed for shipping.
Will I be contacted by the delivery company?
UPS and Fedex ground will not notify you prior to delivery. Doorstep service is usually available
Common carrier freight truck will call ahead of time to schedule a delivery appointment.
This service will be "Curbside delivery"
If my shipment arrives damaged? In the rare situation that you experience damage in your shipment, please take the time to note the damage on the delivery paperwork ( Bill Of Lading ) that you sign and contact us as soon as possible.
What is the cancellation policy?
If we are able to cancel your order before it is shipped, there
is no charge for cancellation.
In few instances the supplier will charge a 15% restocking fee if the order has been pulled, packaged, shrink rapped prior to shipping
What is the return policy?
If you receive your order and find that the item is too big to fit in your room or you just do not like it. No problem, you can return it, please follow the following steps
A) Please notify us within 7 days of receiving your item with intent to return order
B) Request RMA " Request Authorization Request". We will provide you with the RMA and shipping address
C) Wrap the package carefully. All returned products must be in original condition and packaging including all packaging materials, otherwise, additional charges may be applied.
D) For products that are offered with free shipping, please be aware that if you return one of these products, our actual outbound and inbound shipping costs will still be deducted from your return refund. For products that we do not offer free shipping our actual outbound and inbound shipping costs will be deducted from your return refund.
E) Few of our manufacturers do not accept returns, if you have any question or doubt please consult with us prior to placing your order
F) All products properly returned under this policy are eligible for a refund, which may include in-store credit or credit to the original payment method. Upon receipt of the inspected returned product, we will credit you for the total purchase price, less the shipping costs and any applicable restocking fees.
Do you offer any white glove delivery service?
Yes, we do offer several levels of white glove delivery service. Please contact us for rates.